Table of Contents

  1. General Terms
  2. What Do You Get?
  3. Payment
  4. Process & Delivery
  5. Revisions
  6. Copyright / Usage Policy (Personal vs Commercial Use)
  7. Customer Satisfaction
  8. Refund / Cancellation Policy
  9. How To Commission Me?

Please read the Terms of Service in its entirety! If you have a problem with any of these statements, they may possibly be changed if discussed with me prior to paying for your commissioned piece. Keep in mind this page is for COMMERCIAL commissions. If you are interested in commissioning me for PERSONAL use, please see the Commissions Terms of Service page. Most of the terms and conditions remain the same with the exception of what you get, the payment and the copyright / usage policy.  


  • What it means when you are requesting for a commercial commission from me:
    • You intend to reproduce this artwork and make money off of it. It’s not just for appreciation and to hang on your wall in your home.
      • e.g. Putting my artwork(s) on t-shirts, mugs, turning it into a sticker, and other items you will mass produce
      • Making the artwork as part of your brand

  • All drawings will include a subtle signature and / or watermark that you may not remove. This applies to sketches or drawings I send to you for approval, NOT the final copy. The final copy will not have my watermark or signature.

  • You will own the license to this product and obtain the original PSD file to use however you want.

  • Prices are subject to change based on demand. Please know that requesting for a commercial commission costs more because you are obtaining the full rights to the work.

  • I have the right to reject any order that I do not feel comfortable drawing for any reason.

  • You MUST BE 18 years of age or older to request a commission.


  • Sketch and/or final sketches that you must accept before I continue the work. These will be watermarked.

  • Full-resolution file (approx. 2000 x 2000 px at 400 DPI) of final drawing without my signature or watermark. I will supply you with both JPG and PNG files. If you wish, I can also send you a smaller image file for web uploads (you must specifically request this). If you want a specific size, you MUST include this in your request.

  • The original PSD files with all the layers.

  • My gratitude!


  • I only accept USD and can be paid through PayPal, Google Pay, Venmo or through my Ko-Fi page.
    • If you use PayPal, if you don’t add me as under “Family & Friends”, PayPal will deduct part of the payment for the transaction fee. As a result, you will have to pay more than the agreed commission price to make up for that fee.

  • I require at least half the payment prior to starting on your commission. Final files will not be delivered until I have received the rest of the payment.

  • DON’T send me any payment before I have agreed to give you a slot and requested you to send me the payment. I will send you an invoice which will indicate the time you will need to pay.


  • I will notify you when I have started on your commission and you, therefore, lose the rights to a refund (see #7 further below for more info on refunds)

  • Each commission (unless it’s a complex piece) work includes 1 chance for revision prior to the final copy so PLEASE be specific with what you want!

  • Each revision after that will cost you extra. I will make clear the amount of free revisions you get when I agree to work on your commission.

  • During the review / revision, you will see work-in-progress and these images will usually include a watermark.

  • IF APPLICABLE to your commission, I will be in touch with you to get approval of the sketches during these stages:
    • Rough draft sketches to establish an idea of pose and / or layout of background
    • Initial stages of coloring to make sure colors are correct and no changes are needed before I lay out final details

  • The time it takes to finish your commission can vary from 3 days – 2 weeks depending on factors such as the complexity of the commissioned piece, the time it takes to go back and forth with revisions, and other work. There is a possibility, although rare, when I will have to pause your commission due to health issues or other emergencies. When / if this happens, I will let you know ASAP. Additionally, I will try to give you an estimate of the remaining time it will take to finish it.

  • Should there be any reason I cannot finish a piece, I will offer you the work that I have done for the price it would amount to with a refund for the remainder of the cost of work not completed.

  • Currently, I am not accepting RUSH JOBS. If you’re thinking of commissioning me for a certain occasion or Holiday, please request a quote from me at least 2 weeks in advance. This will allow me to answer your questions and discuss details in a timely manner.

  • If anything comes up that will slow the progress of the initially estimated delivery time I will let you know ASAP.

  • Once the piece is finished you will receive the full-resolution image and the PSD file. Note that there is no physical product.


  • A fee will be added if you want something changed on the final drawing – unless, of course, a misunderstanding from my side has been made. Therefore, please be very specific as to what revisions you want done.

  • If you wish for me to change something in the drawing you have previously approved, I will charge you an extra fee to change it. The amount of the extra charge depends on the change you want me to make and is usually based on an hourly wage.

  • If your reference is unclear to start with, any changes (after the first free one) will come at an additional charge.


  • After the full payment has been made and the client receives the final files of the artwork, the buyer now claims the license and rights to the produced drawing. Therefore you are allowed to use the copyrighted artwork to:
    • Promote yourself with it anywhere
    • Publish books with it (artbooks, etc.)
    • Display it everywhere to your liking (website, social media, etc.)
    • Post it wherever you want
    • Make profit using this product and promote yourself. Crediting me as the artist is very appreciated as it helps me gain exposure!

  • As the artist of the commissioned work, I, Geraldine Lua, owner of Geraldine Draws LLC, have the right to post the work on my website as a portfolio piece.


  • I will do everything I can to make my customers happy!

  • If you have a problem with anything in regards to the commissioned piece please tell me right away so we can find a solution together.

  • I am willing to change some of my terms for you if you ask before I start on your commission. For example, if you do not want me to post your art anywhere, we can discuss this.


  • The buyer is not allowed a refund once I start working on the commission.

  • If for any reason I am unable to start your commission you will receive a full refund.

  • If you cancel your order before I start it, you can get a full refund.

  • If you are getting a refund, do not request a PayPal charge-back. I will transfer the money back to you myself.

  • If you request a PayPal charge-back at any point when you were not allowed to ask for a refund you will lose all before-mentioned rights to the commissioned piece and I will have the full right to profit further from it in any way. I will decline the charge-back and supply PayPal with our conversations in which we talk about the commission as evidence that I have completed work for you. Furthermore, you will be blacklisted from commissioning me in the future.

  • If the buyer breaks any of the points stated above they will lose all the before-mentioned rights to the artwork commissioned by me, Geraldine Lua (the artist), and I will have the right to profit further from the commissioned artwork in any way I see fit. If you have a problem with any of these statements, they may be changed if discussed with me prior to paying your commissioned piece.


  • Send me a request or inquiry for a commission using this commission request page.

  • After I receive your inquiry, I will reply back to you via e-mail about your request and discuss any exceptions to the Terms of Service.

  • If I agree to your commission, we will talk about pricing and how you will pay. I will then request for references. Once I have the reference(s), I will send you a contract that you must sign and e-mail back to me before I start your commission, as well as the invoice for payment.

  • Once I receive the full or half payment, I will book you into my commissions list and give you a date for the start of your commission. Please keep in mind that there may be a waiting list.