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FAQ

ART

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Digitally, I use a Wacom Mobile Studio Pro and I use Photoshop as the drawing software.

Traditionally, I use either Canson XL cold press watercolor paper or Strathmore 140 lb. cold press watercolor journal! I pair this with watercolor pens from Genuine Crafts.

As of now, I do not. However, I’d love to attend some in the future. When / if that happens, I’ll be sure to make an announcement here as well as on Instagram!

Due to unforeseen circumstances like the Coronavirus pandemic, I decided I’d start taking commissions at that time to help offset cost of living since it was too dangerous to work.

In short, YES! I am taking commissions. Please refer to my Commissions page to find out more info.

SHOP

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Unfortunately, we do not accept returns, exchanges, or cancellations at this time.

It depends on the item, but generally, yes!

Art prints and regular stickers are currently only being sold in small quantities at a time to ensure no prints will be wasted. These will generally be restocked as the quantity gets very low.

Vinyl stickers will not be restocked as frequently as I have to outsource that job, so do grab it / them while they’re in stock! I will make an announcement on the website on the homepage or through the blog section and on my Instagram if I plan not to restock.

After you have successfully purchased your product(s), your order will be processed for shipping. Time for processing your order may take up to 3 business days. If you ordered over the weekend, it will be taken as if you ordered the following Monday.

 

Once processed, you will receive an e-mail declaring that your item has shipped. This is separate from the shipping time, which can vary depending on where you’re located!

SHIPPING

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As of August 30, 2020 I am proud to be able to ship anywhere internationally!

HOWEVER, currently there are some International shipping restructions due to COVID-19. Please double check with your country if they are able to accept shipments and packages from the United States (which is where Geraldine Draws is from). If there is a shipment restriction to your country, I may be forced to hold your package until conditions get better and I’m once again able to ship to your country.

I ship all orders out (both domestic and international orders) via USPS!

By default, I offer FREE domestic shipping and $1,50 International shipping, using First Class stamps (and flat envelopes – no bubble or rigid mailers). Unfortunately, with this method of shipping, there are NO tracking numbers available to anyone, domestic or international, using this method.

As of August 30, 2020, you now have the option to select USPS First Class or even USPS Priority mail upon checkout! These come with a tracking number. If you would like to add insurance to your package, plase make sure you message me or leave a note before you check out!

COVID-19 & USPS UPDATE: Due to COVID-19 and mail delivery problems from USPS, please be aware that receiving your package will take a longer time than normal – please, please be patient!

Domestic orders can now take from 3 days to maybe even 2 weeks to get delivered.

International orders can now take from 2 weeks to 3 months, depending on the country and postal system.


Domestic orders should take on average 3-5 business days after shipment to arrive at your shipping address.

  • If you haven’t received your order after 2 weeks, please contact me via email at [email protected] or use the contact form on this website.

International orders can take between 2-3 weeks shipping time to arrive at your shipping address. This can vary from country to country and also depend on your country’s customs clearance.

  • NOTE: Please be aware that by purchasing items from Geraldine Draws, you acknowledge that you may be subject to paying import tax and service fees from customs clearance! I will not be held responsible for paying this / these fee(s).
  • If you haven’t received your order after a month, please contact me via email at [email protected] or use the contact form on this website.

Please keep in mind that these shipping times may change especially during big U.S. Holidays! Announcements regarding change of shipping times during the holidays will be posted on my Instagram as well as on the homepage of Geraldine Draws.